Refund Policy

Last Updated: January 15, 2024

At utgegubel, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

1. Digital Products and Subscriptions

1.1 Subscription Services

For subscription-based services:

• Monthly subscriptions may be canceled at any time. Refunds will not be provided for the current billing period, but no further charges will occur after cancellation.
• Annual subscriptions may be eligible for a prorated refund if canceled within 14 days of purchase. After 14 days, we do not offer refunds for the remaining unused portion of annual subscriptions.
• If you encounter technical issues that significantly impair your ability to use our subscription service, you may be eligible for a partial or full refund at our discretion after our technical team has verified the issue.

1.2 One-time Digital Purchases

For one-time digital products (e.g., downloadable content, digital articles, etc.):

• Due to the nature of digital products, all sales are generally final once the content has been accessed, downloaded, or streamed.
• If you have not accessed, downloaded, or streamed the content, you may request a refund within 14 days of purchase.
• If the digital product is defective or not as described, you may be eligible for a refund within 30 days of purchase, provided you can provide evidence of the issue.

2. Physical Products

For physical products (e.g., merchandise, promotional items, etc.):

• You may return unopened, unused items in their original packaging within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• If an item arrives damaged or defective, you may return it within 30 days of delivery for a full refund including original shipping costs, or request a replacement.
• Custom-made or personalized items cannot be returned unless they are defective.

To initiate a return of physical products:

1. Contact our customer service team with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, defective product, etc.).
4. Refunds will be processed within 14 business days after we receive the returned item.

3. Event Tickets and Registrations

For event tickets, webinars, or other time-based registrations:

• Full refunds are available up to 14 days before the event date.
• 50% refunds are available between 14 days and 7 days before the event.
• No refunds are available within 7 days of the event.
• If we cancel or reschedule an event, you will be offered a full refund or the option to transfer your registration to the new date.
• In some cases, you may transfer your registration to another person instead of requesting a refund.

4. Promotional Codes and Gift Cards

• Promotional codes and discounts are not eligible for cash refunds.
• Unused gift cards can be refunded within 14 days of purchase if requested by the original purchaser.
• Used or partially used gift cards are not eligible for refunds.

5. Payment Processing and Timing

When a refund is approved:

• Refunds will be issued using the same payment method used for the original purchase.
• Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
• Bank transfers may take 3-5 business days to process.
• PayPal refunds are usually processed within 1-2 business days.

6. Exceptions and Special Circumstances

We understand that exceptional situations may occur. If you have a special circumstance not covered by this policy, please contact our customer service team, and we will review your case individually. We reserve the right to make exceptions to this policy at our discretion.

7. Recurring Billing and Automatic Renewals

For services with automatic renewal:

• You are responsible for canceling your subscription before the next billing cycle to avoid charges.
• If you believe you have been charged in error after cancellation, please contact us within 7 days of the charge for assistance.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Thank you for choosing utgegubel. We appreciate your business and are committed to providing you with the best possible experience.